Privacy Policy

Effective date: 30 August 2026

Signature Resin Paving (“SRP”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, request a quote, contact us or engage our services.

Information We Collect

We may collect personal information including your name, phone number, email address, residential or project address, company details, project requirements and the services you are interested in.

We may also collect photographs, plans, measurements, specifications and other documents you provide for the purpose of preparing a quote or completing your project.

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages viewed and how you arrived at our website.

How We Collect Information

We may collect information through our website forms, quote requests, telephone calls, emails, SMS messages, social media, site inspections and face-to-face communication.

We may also receive information through referrals, contractors, suppliers, business partners or publicly available sources where appropriate.

If you provide personal information about another person, you must have their permission to provide it to us.

How We Use Your Information

We may use your personal information to respond to enquiries, assess project requirements, arrange site inspections, prepare quotes, schedule services, communicate project updates, process payments and provide warranties or aftercare.

We may also use information to maintain business records, improve our website and services, measure advertising performance, protect our systems and meet our legal, insurance, accounting and regulatory obligations.

Where permitted, we may send you relevant updates or marketing communications. You may unsubscribe at any time by contacting us or using the unsubscribe option provided.

Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use the website, improve its performance and measure advertising results.

We may use third-party services such as Google Analytics, Meta technologies, website hosting platforms and customer relationship management systems. These providers may collect information about your device, browsing activity and interactions with our website.

You can control or disable cookies through your browser settings, although this may affect some website features.

Sharing Your Information

We may share personal information with employees, authorised representatives, installers, contractors, subcontractors, suppliers and manufacturers where reasonably necessary to provide our services.

Information may also be shared with accountants, insurers, legal advisers, payment providers, financial institutions and technology providers that support our website, email, cloud storage, CRM, analytics and advertising activities.

We may disclose information where required by law or in connection with the sale, transfer or restructuring of our business.

We do not sell personal information.

Overseas Storage

Some of our technology, hosting, cloud-storage, analytics, advertising and communication providers may store or process information outside Australia, including in the United States and other countries where their systems operate.

Where appropriate, we take reasonable steps to use reputable service providers and protect information handled on our behalf.

Information Security

We take reasonable administrative, technical and physical measures to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to provide our services or meet legal, taxation, insurance, warranty and record-keeping requirements. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request. In some circumstances, access may be limited where permitted by law.

Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us using the details below. We will investigate your concerns and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act 1988 applies, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Third-Party Websites

Our website may contain links to third-party websites or social-media platforms. We are not responsible for the privacy practices or content of those third parties and recommend reviewing their privacy policies before providing personal information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology or legal obligations. Any updated version will be published on our website with a revised effective date.

Contact Us

For privacy enquiries, access or correction requests, or complaints, please contact:

Signature Resin Paving
Email: Info@signatureresinpaving.com.au
Phone: Call Us
Website: www.signatureresinpaving.com.au
Melbourne, Victoria, Australia